Ola Electric Launches Hyperservice Centres: Promises Same-Day Service Guarantee

In a major move to address after-sales concerns and boost EV ownership confidence, Ola Electric has announced the launch of its dedicated Hyperservice Centres. The company’s latest initiative promises a same-day service guarantee for eligible customers at no additional cost, marking a significant shift in the Indian electric vehicle service landscape.

The rollout begins immediately in Bengaluru, with the first fully operational Hyperservice Centre located in Indiranagar.

What Are Ola Hyperservice Centres?

The Hyperservice initiative is designed to remove the friction often associated with EV maintenance. Ola plans to progressively upgrade its existing service infrastructure across India into these specialized centres.

According to the company, these centres are built on three pillars: speed, transparency, and technology.

Key features for customers include:

• Same-Day Delivery: Vehicles serviced within the same day for eligible repairs.

• Zero Additional Cost: The faster service comes without premium pricing.

• Real-Time Tracking: Full digital visibility of the scooter from check-in to delivery via the app.

• Premium Amenities: Dedicated customer lounges and free Wi-Fi while you wait.

"We see service as a core part of Ola ownership... With Hyperservice Centres, we are setting a new benchmark – same-day service guarantee. This is about using technology, process redesign and scale to remove friction," said a spokesperson for Ola Electric.

Expanding Access: Ola Spare Parts & Independent Mechanics

In addition to upgrading its physical centres, Ola Electric is democratizing access to repairs. The company announced the expansion of Hyperservice into an open platform.

For the first time, Ola genuine spare parts, diagnostic tools, and service training modules will be available to:

1. Independent garages and local mechanics.

2. Fleet operators.

3. Individual customers via the Ola Electric Customer App and website.

This move allows customers to bypass middlemen and ensures that high-quality, certified components are available even outside the official service network.

Seamless Booking with In-App Upgrades

To support the physical infrastructure, Ola has also rolled out a nationwide update to its mobile app. The new in-app service appointment feature allows users to:

• Select preferred service slots.

• Track the live status of their vehicle.

• Manage all service-related requirements on a unified platform.

When Will Hyperservice Reach Your City?

Following the debut in Bengaluru, Ola Electric plans to rapidly upgrade select service centres pan-India over the coming weeks.

Note: The company clarified that the same-day service guarantee is subject to vehicle condition, parts availability, and customer eligibility.