Ola Experience: Unveiling Exceptional Customer Care at the Ola Experience Centre

As one of the

leading EV companies in India

Currently, Ola has more than 500 experience centres throughout India, the journey of Ola has a nostalgia connected to the city of Indore, as their first experience centre was opened in the city. Driving their way through perfectly imperfect roads, Ola for the past 2 years has overcome their shortcomings and debugged their efficiencies. As the process goes on, the Ola service quality plays a major role in it. 

Exceptional customer care services: What makes Ola reliable?  

Known for its pocket-friendliness and security, the 

Ola scooters

Before delivering the product the

e-scooter

Once reaches its final destination–at your door steps, the EV company doesn't waive off their responsibility, despite it provides exceptional care services 

Ola care - The Ola care package starting from Rs 1999+GST, provides an annual scooter health check to ensure your safety, comfort and smooth ride. Moreover, the package includes puncture assistance, theft assistance, free towing in case of breakdown, and free labour on service.

Ola care+ - With all the features of the Ola care plan, the “+” signifies the additional services of annual comprehensive diagnostics, free home service and free consumables (the external time-degrading parts of the vehicle). The most exceptional customer care option in this package is the free 24/7 ambulance service in case of a road emergency. Hence, the package truly reflects the meaning of “care+”.

Ola can ensure that all unfavourable road and environmental circumstances are assessed virtually before physically testing the vehicle by using extensive CAE simulations as part of the virtual validation process. Being among the most technologically sophisticated original equipment manufacturers, Ola can release items more quickly without sacrificing quality.

If as a customer you don’t want any of the plans and just need assurance for your battery, you still have other care options. 

Ola Experience Centre and customer service: What sets it apart?

Despite nothing exclusively new as an EV brand, Ola’s experience centres are dedicated infrastructure to provide customers with test drives, finance options, document registration, and establishing customer-brand relationships. 

The transition to

electric vehicles

Moreover, financing options are another handy tool used by Ola for the clean energy shift. The EV company provides loans for your electric ride with a cheaper interest rate of 6.9%. The benefit from this financing option often leads to hassle-free procedures and avoids paper trail burden as the customer does not have to go anywhere to sanction its EV financial support.

Another amazing feature of the experience centre is the fact that they themselves will calculate the subsidies, cost of the vehicle on the road and any

concessional policy started by the government

The well-trained professionals at the Ola Experience Centre are equipped to handle a high volume of queries efficiently, reducing waiting times and ensuring that riders receive timely solutions.

Another aspect that differentiates the Ola Experience Centre is its commitment to personalized assistance. The customer care executives are specially trained to actively listen and understand the individual needs of each rider. This personalised approach allows the team to provide tailored solutions and create a more satisfying experience for every Ola user.

5. How the Ola Experience Centre elevates your Ola experience

Following the norm of “Simplicity is the best form of sophistication” the Ola experience centres are known for perfecting the regular services an EV buyer seeks. To create a start-finish assisted experience, the centres act as the first domino among others.

With a spectrum of platforms assigned to accept queries, customers and interested buyers can chat, email or directly call centres and ask for the care “experience”.

In addition, the Ola Experience Centre also offers support for payment-related queries and issues. From guiding different payment methods to resolving discrepancies in billing, the customer care team ensures that riders have a hassle-free, burdenless experience.

But what truly sets the Ola Experience Centre apart is its proactive approach to customer care. By reaching out to riders for feedback and addressing concerns proactively, Ola is constantly striving to enhance the overall experience for its customers. This dedication to continuous improvement ensures that your voice is heard and that the company is committed to delivering the best possible Ola service quality.

Moreover, the Experience Centre goes beyond just resolving issues. It also acts as a feedback mechanism, actively seeking input from customers to improve their overall experience. This customer-centric approach allows the firm to continually enhance its Ola services quality and maintain a strong connection with its EV users.

Frequently Asked Questions

Q1. What is Ola Experience Centre

ANS. Ola Experience Centres is the place you visit when you are looking for information regarding the purchase of Ola Scooters, financing of your vehicle, test rides and all kinds of service support.

Q2. Is there any appointment required to visit Experience Centre?

ANS. No appointment required to visit Ola Experience Centre! You can walk-in directly and also you can book advance through Ola Experience Centre website to skip the queue

Q3. Can I get free test ride for Ola Scooters in the showroom near me?

ANS. Yes, you can get free test ride by visiting directly to the Experience Centre