One of the biggest players of EV chargers in India, Pulse Energy, has shaken hands with WATI (WhatsApp Team Inbox), an end-to-end WhatsApp API solution for server message block protocol (SMBs). WATI used its low-code flow builder to create a customised automatic flow for Pulse Energy and already-existing integration with WhatsApp payments.
The IVCA-EY-Induslaw report states that EV sales currently make up 1.1 percent of all car sales but are projected to reach 39 percent by CY27. To satisfy the rising demand, there are currently only 1,742 charging stations; however, by 2027, that number is predicted to rise to 100,000 units. Currently, the majority of users of the apps that drive the EV charging procedure are non-English speakers. In order to align itself with the nation’s mission on EVs and proliferate development, Pulse Energy launched a plan to decipher how to reduce the cognitive load needed to start and stop any charging station across the country.
Pulse Energy used WATI to launch a straightforward WhatsApp chat-based discussion to initiate, terminate, and pay for charging. By integrating WhatsApp Payments into WATI's platform, businesses can quickly request payments from consumers via WhatsApp and receive instant alerts when transactions take place. WATI is an end-to-end WhatsApp API for SMBs because it enables chatbots to instantly send payment requests to customers.
Reflecting on the collaboration, Co-Founder and CEO of WATI, Bianca Ho, stated, "With the intention of assisting businesses in interacting with their consumers on messaging platforms, we founded WATI. WATI customers can interact with their users in real-time, in a personalised, and simple-to-connect way, thanks to WhatsApp’s end-to-end encryption.
Using simple-to-copy designs, retailers can now create chatbots without knowing any programming. With the ability to quickly construct new flows, WATI's flow builder enabled Pulse Energy to raise customer satisfaction and conversion rates.
"The first WhatsApp-based EV charging network in India has been created by us. EV drivers can now start the charger by easily scanning the QR code and making a payment with WhatsApp. We were able to enable WhatsApp payments for our users and enable them to transact quickly without having to load money into 35+ charging station apps thanks to WATI's flow builder "said Devang Mistry, a Pulse Energy co-founder.
Founded in 2020, Bianca Ho and Ken Yeung started WATI with the vision to assist SMBs with a self-service, low-code solution based on the WhatsApp Business API. The robust chatbots and APIs, commerce interfaces, and customer intelligence features of the platform enable SMBs to do much more with this end-to-end WhatsApp API solution, including Sell, Market and Manage Customer Support. WATI is a global platform with over 6000 users in 78 countries, including SMBs that offer household cleaning services to schools, tutoring facilities, healthcare facilities, and e-commerce sites like Shopify stores.