VinFast Teams Up with Global Assure to Launch Robust Customer Support for India Ahead of VF6 & VF7 Electric SUV Debut
Vietnamese EV giant VinFast has partnered with Global Assure, a leading Indian mobility services provider, to roll out a full-service customer support network in India. This strategic alliance comes ahead of VinFast’s much-awaited launch of its VF6 and VF7 premium electric SUVs, marking a significant milestone in its expansion into the Indian EV market.
VinFast’s Customer-Centric Strategy: What's in Store for Indian EV Buyers?
VinFast’s partnership with Global Assure will ensure a comprehensive support ecosystem tailored to Indian consumers, including:
- 24/7 Call Center Support with trained professionals
- Nationwide Roadside Assistance (RSA) for breakdown emergencies
- Mobile Charging Services for instant power access
- On-Demand Mobile Repair Vans for diagnostics and minor repairs
All services will be accessible via the toll-free number 1800-571-8888 and the official support email vfcareindia@vinfastauto.in.
Why This Move Is Critical for VinFast's India Debut
VinFast’s success in India hinges not only on its product range but also on after-sales trust and convenience. By leveraging Global Assure’s vast reach and on-ground experience, VinFast aims to build a seamless ownership experience that differentiates it from new and existing EV competitors.
“Together, we aim to create a holistic and reliable EV ecosystem that offers true peace of mind,” said Pham Sanh Chau, CEO, VinFast Asia.
What It Means for Indian EV Buyers
With this announcement, VinFast sends a clear message: it’s not just bringing EVs, but premium customer care that supports the entire ownership journey. The timing is crucial, as VinFast prepares to roll out its mid-size electric SUVs—the VF6 and VF7, which are expected to rival offerings from Tata, MG, BYD, and Mahindra in the Indian EV SUV segment.
About VinFast: A Global Player with Big Indian Ambitions
- Subsidiary of Vietnam’s Vingroup JSC
- Trades on NASDAQ (Ticker: VFS)
- Product lineup includes electric SUVs, e-scooters, and electric buses
- Rapid global expansion across North America, Europe, and Asia
With its Made-for-India strategy, local manufacturing plans, and a tech-backed service network, VinFast is positioning itself as a serious contender in India’s fast-growing EV market.